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The purpose of Bercy Serving Businesses

The purpose of Bercy Serving Businesses is to provide businesses with information, to simplify their relations with Bercy and to support their expansion projects. This service is underpinned by:

1 - A dedicated business portal: entreprises.gouv.fr

The Bercy Serving Businesses website simplifies routine relations with the economic and financial administrations and helps businesses find information and basic answers to such questions as:

"How does a business get a start-up loan?" "What is the procedure for paying import duties and taxes on goods from outside the European Union?" "How do you learn about new standards for industrial products in force within the European Union?", etc.

To answer all these questions and to help businesses with their formalities, the Bercy Serving Businesses website offers:

  • Creating businesses
    Transferring ownership and expanding businesses
    Importing-exporting, establishing businesses in foreign countries
    Analysing financial difficulties
    Competing for government contracts
    Knowing current quality and safety standards
  • Access to the national sites hosted by Bercy with a single click of the mouse

  • Online formalities

    The Bercy Serving Businesses website can be used to download printed forms to compete for government contracts, to register for the online VAT declaration procedure, etc. It allows users to access forms, to download documents and to use the electronic services available on the site.

  • Local economic information available online
    The entreprises.gouv.fr portal is linked to local websites with regularly updated pages of local economic information, including amenities and facilities, population census results, employment structures, economic activity, etc.
  • Direct access to Bercy Serving Businesses correspondents
    A simple click of the mouse gives access to the name and address of the regional correspondents of Bercy Serving Businesses. Businesses can email requests for information directly to the specialist of their choice.
  • Links to partner sites
    In addition to the information available on Bercy sites, links give access to business information put online by Bercy partner sites (chambers of commerce, industry and trade, Agence pour la Création d'Entreprise [French start-up agency], Institut National de la Propriété Industrielle [French patent office], UBIFRANCE, the French Agency for international business development, etc.)

2 - A network of local specialists

The Bercy Serving Businesses network informs, guides and supports entrepreneurs by facilitating access to the whole array of services offered by the Ministry's departments, such as the creation, transfer and expansion of businesses, international expansion, access to government contracts, knowledge of product quality and safety standards and procedures for dealing with financial difficulties. The services of the Bercy network are readily available by email and by traditional telephone and personal contact. Our correspondents deal reliably and rapidly with business queries. The network is designed as a one-stop shop. In other words, a single contact is enough and the search for information, guidance or services is managed by the specialist or specialists best suited to handle it. The Bercy guarantees a prompt and personal answer to every query. Network members share an efficient intranet to follow up on relations with businesses and to pool documents.

3 - A full range of competencies in the service of the business community

Network employees are drawn from the Bercy's eight local economic services: Trésorerie Générale (TG - General Treasury Office), Direction Régionale de l'Industrie, de la Recherche et de l 'Environnement (DRIRE - Regional Directorate for Industry, Research and the Environment), directions régionales du commerce extérieur (DRCE - Regional Directorate for Foreign Trade) - Direction Régionale (or Direction Départementale) de la Concurrence, de la Consommation et de la Répression des Draudes (DRCCRF-DDCCRF (Regional [or Department] Directorate for Competition Policy, Consumer Affairs and Fraud Control), Direction Régionale des Douanes et des Droits Indirects (DRDDI - Regional Customs and Excise Directorate), Direction Régionale de l'Institut National des Statistiques et des Etudes Economiques (DR INSEE - Regional Directorate of the National Statistics and Economic Studies Institute), Direction des Services Fiscaux (DSF - Tax Services Directorate) and the Délégué Régional au Commerce et à l'Artisanat (DRCA - Regional Delegate for Trade and Crafts).

4 - Service quality pledges

Simplicity, reliability, responsiveness and professional conduct: the Bercy Serving Businesses network undertakes to provide businesses with quality service. It pledges to keep advisory services strictly separate from supervisory services, to comply with the rules on statistical and tax secrecy and to keep user information confidential. Lastly, business questions are answered by strict deadlines. These pledges are explained in detail in a compliance chart intended for both network experts and businesses, which can be accessed through the entreprises.gouv.fr portal.

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